PARK2TRAVEL Booking Website Terms and Conditions

1.        INTRODUCTION

1.1. These terms and conditions ("Terms") apply to all bookings for services made through PARK2TRAVEL.ie and all URLs operated by PARK2TRAVEL.ie (collectively referred to as the "Website").

1.2. The Website is owned by APCOA Parking Ireland Limited, trading as PARK2TRAVEL.

1.3. In these Terms, references to "PARK2TRAVEL" refers to APCOA Parking Ireland Limited trading as PARK2TRAVEL for all car parking facilities operated by APCOA Parking Ireland Limited in the name or style of PARK2TRAVEL. "You" and "your" refer to any person making a booking via the Website, while "we" and "us" refer to PARK2TRAVEL, as described above.

1.4. The VAT number for PARK2TRAVEL is IE 8282652R.

1.5. These Terms contain important information, including matters for which PARK2TRAVEL does not accept responsibility.

1.6. Should you need to contact us, please email enquiries@PARK2TRAVEL.ie or call 0345 319 1016.

2.        CAR PARKING

2.1. When you book car parking via the Website, you will receive a unique booking reference number ("Booking Reference"), either via email or text message to your mobile phone, based on your declared preference.

2.2. The booking you make is non-transferable, either from you to another person or between different car parks.

2.3. The booking is valid only for the specified times, dates, price, and car park as detailed in your booking.

2.4. The terms and conditions for use of the car park as a result of booking your car parking through the Website are as follows:

(a) Car parks are priced per 24-hour period or part thereof. Prices are subject to change, and quotes are valid at the time of booking only. The number of "days" (24-hour periods) charged is based on the times selected during booking. If your actual entry and exit times differ from those specified in your booking, resulting in your time in the car park extending into an additional 24-hour period, you will be charged for an additional day at the drive-up tariff. This fee, displayed at the car park entrance, must be paid before leaving. This applies regardless of the reason for the delayed return unless the delay is due to PARK2TRAVEL’s negligence.

(b) All prices are quoted in Euros and include VAT at the prevailing rate.

(c) Upon entering the car park, it is essential to follow the instructions provided to you via email.

(d) If you receive a car parking ticket on entry, please keep it safe as you may need it for exit. Follow the exit instructions provided at the time of booking.

(e) After parking your vehicle, you are responsible for:

(i) securely locking your vehicle;

(ii) fully closing all windows;

(iii) applying the handbrake properly;

(iv) engaging any steering lock, alarm, or immobiliser; (v) not leaving any animal or person in the vehicle;

(vi) ensuring your possessions are placed in a locked boot and not visible. PARK2TRAVEL is not responsible for any loss or damage to your vehicle or possessions if these precautions are not followed.

(f) You must drive carefully and responsibly within the car park. Ensure children and animals are properly supervised and accompanied at all times.

(g) You must adhere to all directional signage and other instructions within the car park.

(h) PARK2TRAVEL does not accept liability for:

(i) damage to your vehicle (whether accidental or from vandalism);

(ii) theft of or from your vehicle while in the car park, unless caused by PARK2TRAVEL’s negligence or that of its agents or employees, and only to the extent that PARK2TRAVEL's negligence contributed to the damage or theft.

(j) the general terms and conditions of parking that apply at the car park are included in this booking. They apply to the extent that they are not amended or altered as a result of the Terms and Condition for booking using the Website. The Terms and Conditions of Parking can be found here.

(k) While PARK2TRAVEL takes reasonable measures to ensure the security of the car parks, we do not guarantee a secure environment.

3.        CANCELLATIONS OR CHANGES TO AN ONLINE BOOKING FOR CAR PARKING

3.1. Should you wish to cancel your booking or part of it you may do so via the Website. Please click on the "Manage my booking" section to cancel a booking or email enquiries@park2travel.ie

3.2.  PARK2TRAVEL must receive notice of your cancellation at least 4 hours before the car park entry start date and time of your original booking in order to consider a refund. If you do not give the required advance notice as stated, no refund will be given. Please note any saver products are non-cancellable and non-amendable. Therefore, no refund would be issued as this product is discounted.

3.3.  Should you wish to make changes to your booking then you may do so via the Website. Please click on the "Manage my booking" section to amend a booking or email enquiries@park2travel.ie.

3.4.  Where a change is required by you for a reduction in the number of days of your car park booking then, PARK2TRAVEL must receive notice of your change to your booking at least 24 hours before the car park entry start date and time of your booking. If you do not give the required advance notice as stated, no refund will be given or if the change requires additional parking days to those indicated in your booking you may have to pay the full daily rate from time to time of the relevant car park.

3.5.  No retrospective refunds will be made after the car park entry start date of your booking (as detailed on your voucher) if you have not followed the cancellation and/or changes to booking procedures set out.

3.6.  No refunds will be made other than as expressly provided for in these Terms.

3.7.  No refund will be made if a booking has not been redeemed for any reason or cancelled in accordance with the procedures set out above.

3.8.  Any days booked and left unused will not be refunded unless you have followed. 

4.        EVENTS BEYOND PARK2TRAVEL'S CONTROL

4.1.  PARK2TRAVEL does not accept liability for any failure to perform its obligations due to an event beyond its reasonable control. Such events include, but are not limited to, war or the threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disasters, epidemics and pandemics, fire, adverse weather conditions, government regulations, airport closure or congestion, and/or cancellation or changes to airline schedules.

4.2.  Except as expressly stated in these Terms, PARK2TRAVEL shall not be obliged to refund any pre-payment or make any changes to your booking if you wish to amend or cancel your booking due to an event listed in Paragraph 4.1.

5.        OUR LIABILITY TO YOU

5.1.  PARK2TRAVEL will act with reasonable skill and care when providing services to you.

5.2.  Nothing in these Terms limits PARK2TRAVEL's liability for death or personal injury caused by its negligence, or in the case of fraud committed by it.

5.3.  PARK2TRAVEL does not accept liability for: (a) any indirect or consequential loss; or (b) any loss of profit, enjoyment, revenue, data, or earnings.

6.        GENERAL

6.1.  Any contract made between you and us via the Website is governed by Irish law.

6.2.  We reserve the right to change these Terms. However, once you have made a booking, the Terms that apply are those that were in effect at the time of booking. Please note that the Terms that applied to one booking may not apply to future bookings. We recommend that you always read these Terms before making a booking to ensure you accept them.

6.3.  These Terms constitute the entire agreement between you and PARK2TRAVEL regarding the sale of the relevant services.

Terms & Conditions for 15% Discount Radio Promotion

1. The PARK2TRAVELNOW promo code provides a 15% discount on airport parking bookings made online at www.park2travel.ie.
2. This promotion is valid only for PARK2TRAVEL Dublin Airport parking and cannot be used at any other locations.
3. The promo code must be entered at checkout to apply the discount. Discounts cannot be applied retrospectively.
4. This offer is valid for bookings made until 31st March 2025.
5. The discount applies to the total parking fee and cannot be used in conjunction with any other offers, promotions, or discounts.
6. All bookings are subject to availability.
7. Standard PARK2TRAVEL booking terms and conditions apply.
8. PARK2TRAVEL reserves the right to modify, suspend, or withdraw this promotion at any time without prior notice.
9. No cash alternative is available.
10. Any misuse of the promo code may result in cancellation of the discount and/or booking.

If you need further clarification or assistance, please contact our customer service team.

APCOA Parking Ireland

Background
APCOA Parking Ireland Limited is the main operating company of the APCOA Parking group of companies in Ireland. In addition to APCOA Parking Ireland Limited, the other group company is Nationwide Controlled Parking Systems Limited. This policy applies to each of these companies. Therefore ‘APCOA’ and ‘we’ are used throughout to refer to all the companies in the Group and each to each one of those companies as it applies to that company.

APCOA takes its obligations about your personal information seriously and is committed to ensuring your personal data is protected.  This privacy notice describes how APCOA, in its various roles as both a Controller and Processor, collects, uses and protects your information. APCOA is registered with the Data Protection Commission (DPC).

How we collect your information
The information we hold about you comes from the way you engage with us such as through your participation and contribution in APCOA related activities, taking part in customer research and surveys or product trials. We also collect your personal data if you enquire about our services through our websites, when purchasing, registering or subscribing to an APCOA service or product, or become one of our business partners.

We may collect information about you through our website, through our product applications, via email, the post, over the phone, via Webchat or from discussions with you or from information received from you relating to car park bookings, Parking Charge Notice (PCN) payments, a season ticket, parking permits our provision of a Car Park Management Services or other services to our clients or when applying for an APCOA advertised vacancy.

We may also collect details of your visits to our website, including traffic data, location data, weblogs and other communication data and the resources that you access.

The type of information we hold
The information we hold may include name, address, contact telephone numbers, email addresses, business name, twitter, Facebook and LinkedIn account, vehicle registration mark (VRM), ANPR and CCTV related images of your vehicle, credit card details, bank details and transaction history.  In some cases, we may also hold special category data (sensitive data).

How we use your information
We lawfully process your information to fulfil the contract we have with you (for example of your car space booking or use), to allow you to benefit from offers we have available,
as a business partner, or as a potential employee, and to enforce non-compliance of our car parking Terms & Conditions.  We use your information in the following ways:
•    To provide you with the information or service you have requested.
•    To process your payments
•    To process a job application
•    To process car parking permits
•    To process a Parking Charge Notice
•    To create an account
•    Where you have not opted-out, we will use your information for the legitimate business interest of sending you information about other APCOA products and services, but we will always offer you the right to opt-out of future communications

Who we will share your information with
We will not sell or share personal information about you with third parties without your consent unless the law allows us to.  We are required by law, to pass on some of your personal data to:
•    The National Vehicle and Driver File (NVDF) to request details of the registered keeper of the vehicle in order to enforce non-compliance of our car parking Terms & Conditions
•    Third parties such as Legal Firms and the Courts in relation to unpaid Parking Charge Notices and, at your request, the National Transport Authority (NTA).
•    Our service providers who manage some of our Marketing, Car Park bookings, the processing of our Parking Charge Notices, Web services and Group Procurement scheme
•    Business partners where we need to exchange the information to fulfil a parking contract arranged through them or through APCOA
•    Law Enforcement Agencies in circumstances where we have reason to think a criminal act may have been committed

Our third-party providers are bound by the General Data Protection Regulation and other relevant privacy law applicable in the European Economic Area and the terms of the contracts we have with them.

Use of cookies
We may use cookies and similar technologies on our website. Cookies are small text files that may be stored on your computer or mobile device when you visit our website. Cookies do many different things, such as letting you navigate between web pages efficiently and remembering your preferences.  We use cookies to track your use of our site, but we do not use cookies to make decisions about you or to send you marketing information electronically.
Camera Monitoring Privacy Notice

Background
APCOA currently uses CCTV cameras and other camera related surveillance systems such as ANPR and body worn cameras to view and record individuals or vehicles on and around our premises and the areas we have agreed to manage for our clients.  In this Notice we will refer to the CCTV, ANPR and other camera related surveillance systems collectively as ‘Camera Monitoring’ This Notice outlines why we use Camera Monitoring, how we will use that data and how we will process data recorded by such devices to ensure we are compliant with data protection law and best practice.  This Notice also explains how to make a Subject Access Request in respect of personal data created by Camera Monitoring.

Reasons for the use of Camera Monitoring
We currently use Camera Monitoring in and around our premises and the areas we have agreed to manage for our clients as outlined below.  We believe that such use is necessary for legitimate business purposes, including:
•    to prevent crime and protect buildings and assets from damage, disruption, vandalism and other malicious acts
•    for the personal safety of staff, visitors and other members of the public and to act as a deterrent against crime including fraud;
•    to support law enforcement bodies in the prevention, detection and prosecutionof crime;
•    to assist in ensuring the health and safety of staff and others
This list is not exhaustive and other purposes may be or may become relevant.
Viewing

Images are only viewed by authorised personnel. All staff using Camera Monitoring are given appropriate training to ensure they understand and observe the legal requirements related to the processing of the data that has been collected.

How we use data gathered by Camera Related Surveillance Systems
In order to ensure that the rights of individuals recorded by our Camera Monitoring are protected, we will ensure that data gathered is stored in a way that maintains its integrity and security.

Given the large amount of data generated by Camera Monitoring, we may store video footage using a cloud computing system.  We will take all reasonable steps to ensure that any cloud service provider maintain the security of our information, in accordance with industry standards.

Where we engage data processors to process data on our behalf, we ensure reasonable contractual safeguards are in place to protect the security and integrity of the data.

Disclosure of Data Gathered by Camera Monitoring
We may share data with our group companies and other associated companies or organisations, for example, our clients and/or shared services partners where we consider that this reasonably necessary for any other the legitimate purposes set out above.

No images from our Camera Monitoring will be disclosed to any other third party, without express permission being given by our Data Protection Officer (DPO).  Data will not normally be released unless satisfactory evidence that it is required for legal proceedings or under a court order has been produced.  In other appropriate circumstances, we may allow law enforcement agencies to view copy or remove the data where this is required in the detection or prosecution of crime.

We will maintain a record of all disclosures of such data. No images from our Camera Monitoring will ever be posted online or disclosed to the media. 

Privacy Notice – General Information
Certain information applies to both sections of the Privacy Notice and these matters are dealt with here.

Retention and Storage of your information
We will retain your personal information in accordance with legal and regulatory requirements.  We will only retain your information while we are actively engaged with you.  Where we have had no interaction with for a period of 6 years, will delete your data.  We will also delete personal information after a period of 6 years for related contracts that have been inactive.

In respect of job applications, a successful candidate will be given information about retention periods once appointed; unsuccessful applicants will be given the option to allow their information to retained should similar opportunities arise in the following 12 months and if not it will be deleted 6 months after the end of the relevant recruitment process.

Data from Camera Monitoring will not be retained indefinitely but will be permanently deleted once there is no reason to retain the recorded information.   Exactly how long images will be retained for will vary according to the purpose for which they are being recorded.  For example, where images are being recorded for crime prevention purposes, data will be kept long enough only for incidents to come to light.  Where the images are being used to regulate and enforce parking conditions, the images will be retained until any parking charge has been settled. In all other cases, except as required by law, recorded images will be kept for no longer than 30 days. Under the legislation and code of practice that applies to the use of clamps, any personal information that has been recorded in connection with the clamping of a vehicle must be retained by APCOA for at least 36 months and this includes any images that have been recorded. If the appeals process is still in process at the end of this period APCOA will retain that information and the relevant images until the process has completed. The Site Manager or designated senior employee will maintain a log of when data is deleted.

At the end of their useful life and in accordance with our retention policy, all images stored in whatever format will be erased permanently and securely.  Any physical matter such as tapes or discs will be disposed of as confidential waste.  Any still photographs and hard copy prints will be disposed of as confidential waste.

Your personal information will be stored on systems owned or operated by APCOA or those of our specific suppliers and will only be stored inside the European Economic Area (EEA), or a country approved by the EU. You should be aware, however, that where payments are made using credit or debit card transactions, those payments are governed by the terms of your agreement with your card issuer.

Within APCOA, your information will be stored on our secured systems in accordance with APCOA’s Information Security Policy.

Your Rights
You have the right to:
•    object to processing of personal data that is likely to cause you, or is causing you, damage or distress;
•    have inaccurate personal data about you rectified.
•    request your information be deleted or destroyed and if we can we will, but sometimes we must maintain some records for legal reasons.
If you are not happy how we are using your information or how we have responded to your request, you have the right to complain to the Data Protection Commission at www.dataprotection.ie

Requests to prevent processing
We recognise that, in rare circumstances, individuals may have a legal right to prevent processing likely to cause substantial and unwarranted damage.  For further information regarding this, please contact the Data Protection Officer at dpo@apcoa.ie 
If you are not happy how we are using your information or how we have responded to your request, you have the right to complain to the Data Protection Commission at  www.dataprotection.ie

How we will tell you about future changes to this privacy notice
Any changes we make to our privacy notice will be put on our website.  Please check for updates from time to time so you are always fully aware of what information is collected and how it is used.

How you can access your information
You have the right to request access the information we hold about you.  To make a request for your personal information, please contact the Data Protection Officer
at dpo@apcoa.ie 
In respect of Camera Monitoring data, please note that we reserve the right to obscure images or mute sounds of third parties when disclosing such data as part of a subject access request, where we consider it necessary to do so to protect the rights of others.

How to contact us
If you have any questions or concerns about our use of your personal information, please contact the Data Protection Officer at dpo@apcoa.ie